Return Policy

Codes and PINs can be redeemed the moment they are revealed and cannot be taken back. By ordering you ask us to deliver immediately and accept that any statutory cancellation right ends once an item has been shown on your order page. An order is therefore final once its items have been shown there, except in the situations below. Nothing in this policy limits rights you have under mandatory consumer law.

We will replace the item or refund the order if, within 7 days of delivery, you report that:

• the item was never shown on your order page within the stated window (24 hours after verified payment) and we cannot deliver it after you contact us;
• the code or PIN was invalid, already redeemed or expired when you first tried to use it, and the brand’s own records confirm this;
• you received a different product from the one you ordered;
• you were charged more than once for the same order — we refund the duplicate payment in full.

We cannot refund or replace an item when:

• the product does not match your account’s region, currency or platform, and that information was shown on the product page;
• the brand restricts, suspends or closes your account, or changes what the product includes;
• you changed your mind after the item was delivered;
• the code was shared with, or redeemed by, someone else after we delivered it;
• the code was revealed on your order page by someone you shared your order link or confirmation email with;
• the claim is made after the reporting window has passed.

Message us in our Whop support chat, quoting the order reference and describing what happened. Screenshots of any error message from the brand help us resolve things faster. We may need to check with our supplier, which can take a few business days; we will keep you updated in the chat.

If only part of an order is affected, we replace or refund that part. An item that is still undelivered when you ask to cancel is refunded in full.

Approved refunds are issued through Whop to the original payment method. How long the money takes to appear depends on your bank or wallet provider.

If your payment has been verified but an item has not yet been shown on your order page, you can ask to cancel in our Whop support chat. We will cancel and refund the order if fulfilment has not started.

Please contact us before opening a chargeback or dispute with your bank: most problems are solved quicker in the chat. Disputes raised for orders that were delivered as described may be contested with the record of when your codes were shown, and may lead us to refuse future orders. You can also open a case in Whop’s Resolution Center from your Whop account; we respond to those cases as well, and Whop decides a case that is not settled within 7 days.